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Macros
Macros are pre-made responses that can be used to respond to your customers more quickly. They are especially useful when a large number of your customers tend to ask similar questions or comment on similar topics. Macros are templates of common resp
Menu & Views
There are 3 primary menus in Gorgias:. In our support system, what were previously known as "Queues" are now referred to as "Views." Views are lists of tickets organized based on filters, helping you to manage and prioritize tickets effectively. What
Customer Profiles
Customer profiles contain critical information like phone number and email address. They can also include addition contact details and notes. Notes. The note field on a customers profile is a great place to add a custom message about that person. Thi
Writing responses
When writing a response, you have the option to customize the text format, include additional media, and more. You'll find these options at the bottom of the response box in tickets.
Managing Availability
Agents can view and change their availability at the bottom left of the platform by clicking on their name. Status Indicators:. Status Changes:. On Shift:Turn your status on at the beginning of your shift. Ensure it remains on while you are actively