MacrosUpdated a year ago

Overview

Macros are pre-made responses that can be used to respond to your customers more quickly. They are especially useful when a large number of your customers tend to ask similar questions or comment on similar topics.

What Are Macros?

Macros are templates of common responses that can be quickly inserted into a ticket reply. They help standardize responses and save time, ensuring consistent communication with customers.

Benefits of Using Macros

• Efficiency: Save time by using pre-made responses for frequently asked questions or common issues.
• Consistency: Ensure that all customers receive the same information and high-quality responses.
• Speed: Respond to customer inquiries more quickly, improving overall customer satisfaction.