Managing AvailabilityUpdated a year ago

Agents can view and change their availability at the bottom left of the platform by clicking on their name.

Status Indicators:

• Green Dot: Indicates the agent is available.
• Orange Dot: Indicates the agent is unavailable.

Status Changes:

• On Shift:
  Turn your status on at the beginning of your shift. Ensure it remains on while you are actively working on the platform.

• Off Shift:
  Change your status to off during any period of inactivity, such as lunch breaks, bathroom breaks, or at the end of your shift.

• Returning to Desk:
  Remember to change your status back to on once you return to your desk.