Process Guides

Detailed articles providing step-by-step instructions for executing various processes & procedures.

Articles

Fraud Management- Best Practices

When examining a possible fraudulent order, it's important to be extremely thorough. Here's a comprehensive checklist to help you identify potential signs of fraud:. Example of Fraud Orders: Same email address, but 2 different customers are listed. T

Handling DCL Return to Sender Cases

Overview: This article provides guidance on identifying and handling cases related to items returned to DCL (Distributed Commerce Logistics) through notification emails from [email protected]. These cases typically involve orders

United Airlines MileagePlus Partnership

Therabody CS assistance. You may aid inquiries related to orders as we normally do, including but not limited to. Step-by-Step:. The following inquiries must be redirected to United Airlines Customer Support. Locale. Amount. Miles earn. USA. $ 1.00 U

Warehouse Distribution Charts

Domestic. Facility. Physical Address. NetSuite Name. E-Factory Name. Operations. DCL - York (YK). 500 Emig Road, York, PA, 17406, USA. DCL - YK. YK - ZYKC. New orders (95%+), replacements (full package or single unit). DCL - Kentucky (KY). 6825 Enter

Distributing Discount Codes

Introduction. This article provides a step-by-step guide on how to distribute discount codes from the discount code sheet. This guide ensures that discount codes are correctly tested, recorded, and distributed to customers, maintaining consistency an

Possible Fraud Ticket Types

Return to Sender. This type of fraud is more frequently observed in the UK/DPD, but it is not limited to these regions. Customers may request a reshipment or refund because their orders were marked as Return to Sender (RTS) without our initiation. Wh

Process Guides

Categories

Escalations

Order Support

Lost In Transit: Claim Filing

Retail/Reset Processes