This article provides a detailed guide on how to file a Lost Package/Missing Goods claim specifically for US and CA locations. While FedEx is the primary carrier for shipments within the USA and CA, USPS is occasionally used for orders destined to AP

This article provides a detailed guide on how to file a Lost Package/Missing Goods claim specifically for US and CA locations. While FedEx is the primary carrier for shipments within the USA and CA, USPS is occasionally used for orders destined to APO/FPO addresses. It&apos;s crucial to note that claim filing procedures may vary depending on the warehouse handling the shipment. &#xA0; Warehouse InvestigationDCLTo initiate an investigation for a lost package or missing goods (item lines), DCL handles claim filing with FedEx on our behalf. Claims should be initiated by emailing the warehouse and not through FedEx directly.<ol start="1" type="1"><li>Contact DCL pre-shipment department:<ul type="circle"><li>Email: ordersupport@dclcorp.com</li><li>Use Warehouse Request: Lost In Transit to provide necessary information.</li><li>Include details about the missing items and/or package condition.</li><li>DCL will confirm the claim filing via email thread.</li></ul></li><li>SEKO, TelAdvance &amp; Paragon Bay:<ul type="circle"><li>SEKO, TelAdvance, and Paragon Bay require filing claims through the FedEx portal.</li><li>For missing goods (item lines) in CA orders, contact Paragon Bay to confirm shipment details before filing a claim.</li><li>Contact Paragon Bay:<ul type="square"><li>Email: theragun@paragonbay.ca</li><li>Use Warehouse Request: Lost In Transit&#xA0;with modifications.</li></ul></li></ul></li><li>Inbound Orders (RMA):<ul type="circle"><li>Returns arriving at TelAdvance (US) or Paragon Bay (CA) require specific claim filing procedure, contact the warehouse for guidance on initiating these claims.</li></ul></li></ol>FedEx Claim (For SEKO, TelAdvance, and Paragon Bay)Step 1: Log in to FedEx Account and Initiate Claim<ul type="disc"><li>Go to FedEx.com and click &quot;Sign Up or Log in&quot; in the top right corner.</li><li>Use the following credentials:<ul type="circle"><li>USER ID: TBCSXTEAM</li><li>PASSWORD: J$8#wQ!zP2m@L6u</li></ul></li><li>Select &quot;Support&quot; &gt; &quot;File a claim&quot; from the dropdown menu.</li><li>Click the orange &quot;Start a Claim&quot; banner.</li></ul>Step 2: Fill in the Claim Progress Flow<ul type="disc"><li>You will be redirected to &quot;File and Manage Claims&quot; window.</li><li>Follow the claim progress flow:<ul type="circle"><li>Enter the Tracking/Pro Number.</li><li>Select &quot;Shipment not received&quot; or &quot;Shipment Missing Contents&quot; for missing items.</li><li>Click &quot;Continue&quot;.</li></ul></li><li>Fill in &quot;Shipment &amp; Recipient Information&quot;:<ul type="circle"><li>Shipper details (Therabody for outgoing shipments, customer for RMAs).</li><li>Recipient details (Therabody for outgoing shipments, customer for RMAs).</li></ul></li><li>Warehouse Addresses:<ul type="circle"><li>SEKO (LA): 22601 Sequoia Dr, South Gate, CA 90280, USA.</li><li>DCL (LOU, KY): 6825 Enterprise Drive, Louisville, KY 40214, USA.</li><li>DCL (LA, CA): 4455 E Philadelphia St, Ontario, CA 91761, USA.</li><li>DCL (YORK, PA): 500 Emig Road, York, PA, 17406, USA.</li><li>TelAdvance (TX): 2727 Realty Rd STE 100 Carrollton, Texas 75006.</li><li>Paragon Bay (CA, ON): 755 Wallace Rd, North Bay, ON, P1A 0E7, Canada.</li></ul></li></ul>Step 3: Submit Claim<ul type="disc"><li>Fill in &quot;Claim Details&quot; and &quot;Packaging Information&quot;.</li><li>Attach necessary documents like order invoices.</li><li>Review information and click &quot;Submit&quot;.</li></ul>Step 4: Download Proof of Claim<ul type="disc"><li>FedEx will provide a claim number (e.g., C- followed by 8-10 digits).</li><li>Download the claim PDF by clicking &quot;Print Claim Details&quot;.</li></ul>&#xA0;

US & CA

This article provides instructions on how to initiate a claim with international carriers for orders shipped within the EU, UK, and ANZ. Please note that it focuses on the process for filing a claim rather than guidance on requesting a reshipment or

This article provides instructions on how to initiate a claim with international carriers for orders shipped within the EU, UK, and ANZ. Please note that it focuses on the process for filing a claim rather than guidance on requesting a reshipment or refund.&#xA0;Locale, Warehouse, and Carriers:<ul type="disc"><li>Europe<ul type="circle"><li>Warehouse: Venray</li><li>Carriers:<ul type="square"><li>DPD (Rarely used)</li><li>Europaket+ (Several carriers)</li></ul></li></ul></li><li>UK<ul type="circle"><li>Warehouse: JCS</li><li>Carriers:<ul type="square"><li>DPD</li><li>DHL</li><li>Royal Mail</li></ul></li></ul></li><li>ANZ<ul type="circle"><li>Warehouse: Moduslink Australia</li><li>Carriers:<ul type="square"><li>Australian Post</li><li>Other carriers</li></ul></li></ul></li></ul>Process:DPD:<ul type="disc"><li>Important: DPD requires a Consignment Statement Form within 14 days from dispatch.</li><li>Claim Request:<ul type="circle"><li>Check POD on DPD website.</li><li>Send Consignment Statement Form to customer.</li><li>Use &quot;DPD - Eligible Lost Package&quot; template and attach Consignee Statement.</li><li>Once form is returned, email warehouse for claim request.</li></ul></li></ul>JCS (UK):<ul type="disc"><li>Email: therabody-UK@jamescargo.com</li><li>Use the Warehouse Request: Lost In Transit macro</li></ul>Other EU, UK, or ANZ Carriers:<ul type="disc"><li>Claim Request:<ul type="circle"><li>Review scenarios from related articles.</li><li>Notify customer and gather information.</li><li>Use the appropriate Delivered &#x2013; Not Received&#xA0;macro</li><li>Email warehouse for claim request:<ul type="square"><li>Venray (EU &amp; Ireland): therabody-EMEA@moduslink.com</li><li>JCS (UK): therabody-UK@jamescargo.com</li><li>Moduslink Australia/New Zealand: <a href="mailto:therabody-AU@moduslink.com">therabody-AU@moduslink.com</a></li></ul></li></ul></li></ul><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/P4k1n6jk9Do2reOX/hc/984vj29X436PKGOZ/2024062716-47bad5c3-17d9-481b-bc0b-edc04a150034-dpd-lostpackagelegally%20binding%20declaration.pdf" rel="noopener noreferrer" target="_blank">DPD-LostPackageLegally binding declaration.pdf</a> 83.9KB</div>close</div>

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