EU, UK, ANZUpdated a year ago

This article provides instructions on how to initiate a claim with international carriers for orders shipped within the EU, UK, and ANZ. Please note that it focuses on the process for filing a claim rather than guidance on requesting a reshipment or refund.

Locale, Warehouse, and Carriers:

• Europe
  • Warehouse: Venray
  • Carriers:
    • DPD (Rarely used)
    • Europaket+ (Several carriers)
• UK
  • Warehouse: JCS
  • Carriers:
    • DPD
    • DHL
    • Royal Mail
• ANZ
  • Warehouse: Moduslink Australia
  • Carriers:
    • Australian Post
    • Other carriers

Process:

DPD:

• Important: DPD requires a Consignment Statement Form within 14 days from dispatch.
• Claim Request:
  • Check POD on DPD website.
  • Send Consignment Statement Form to customer.
  • Use "DPD - Eligible Lost Package" template and attach Consignee Statement.
  • Once form is returned, email warehouse for claim request.

JCS (UK):

• Email: [email protected]
• Use the Warehouse Request: Lost In Transit macro

Other EU, UK, or ANZ Carriers:

• Claim Request:
  • Review scenarios from related articles.
  • Notify customer and gather information.
  • Use the appropriate Delivered – Not Received macro
  • Email warehouse for claim request:
    • Venray (EU & Ireland): [email protected]
    • JCS (UK): [email protected]
    • Moduslink Australia/New Zealand: [email protected]