How to Create Return Labels (FedEx Fulfillment)Updated a year ago

When processing returns for warranty replacements or refunds in the US, utilize the “Return Shipping Label” portal to generate a label for customers. Once you enter the required information, you can download a PDF of the return label to accompany the RMA document.

Furthermore, an email containing the label and a QR code will be sent to the email address used during submission on the “Return Shipping Label Form.” Customers can then visit a participating FedEx Office, FedEx Shipping Center, or Walgreens location. There, an employee will print their label using either the QR code or FedEx RMA number provided in the email.

Step 1: Gather Customer Information

• Ensure all customer information is confirmed:
  • RMA Number: RMAXXXX
  • Product Name
  • Product Value
  • Customer's Name
  • Customer's Phone Number
  • Customer Shipping Address

Note:

• For Alaska & Hawaii, manual label creation is required on FedEx's website. Refer to the “How to Create Return Labels (FedEx.com)” article.
• Orders to Military Bases, PO boxes, APO/FPO addresses, and US Territories do not qualify for free return shipping:
  • Refunds: Customer pays for shipping.
  • Replacements: Customer pays initially, reimbursed as courtesy.

Step 2: Access FedEx RMA Web-Commerce

• Navigate to the “Return Shipping Label” portal.
• Enter required information:
  • First and last name
  • Email address
  • Address
  • City, State, Postal code
  • Phone number
  • Therabody RMA number (e.g., RMAXXXX)

Step 3: Verify and Submit

• Double-check customer details for accuracy.
• Submit the information.

Step 4: Print and Distribute the Label

• After submission, click on "Print Label."
• Save the label using the following format: Customer Name_RMA#_ReturnLabel
• A QR code will also be sent to the customer's email for label retrieval.