How to Create a Return Label (EMEA)Updated a year ago
In cases where a return is processed for replacement or refund in the EU, UK, AU, and NZ, we initiate a request to the warehouse for generating a shipping/return label. The warehouse coordinates with the respective regional carrier to create the label or arrange a pick-up.
Process
Step 1: Collect Customer Information
Ensure all details are confirmed:
- RMA Number: RMAXXXX
- Order Number: IFXXXX & SOXXXX
- Product Name: Enter SKU
- Product Value:
- Customer's Name:
- Customer’s Email Address:
- Customer's Phone:
- Customer Address:
- Package Dimensions:
- Package Weight:
- Requesting Agent’s Email Address:
Step 2: Select appropriate Macro
Select the "ModusLink Return Label Request" macro.
Step 3: Fill in Template
Fill in the macro information with subject format: Return Label Request - RMAXXXX - “Country Code”.
Step 4: Use Correct Email
Email to use for label request:
[email protected]
Step 5: Notify Customer
Inform the customer that the label request is in progress. Personalize the message and snooze the case for 24 hours.
Step 6: Provide Label to Customer if necessary
Once the warehouse responds, they will confirm if they have sent the attached Return Shipping Label or scheduled a pickup for the customer. If they have not confirmed the shipment of a label but it is provided in their response email:
- Forward the label to the customer via email, ensuring prompt delivery.
- Personalize the message and close the case after confirmation