Tags provide a quick overview of what a ticket is about, who it should be assigned to, and which rule was applied, among other details. Below is a comprehensive list of tags and their uses. Requests for new tags should be submitted to Therabody Manag

Tags provide a quick overview of what a ticket is about, who it should be assigned to, and which rule was applied, among other details. Below is a comprehensive list of tags and their uses.Requests for new tags should be submitted to Therabody Management only.Order Status and Changes<ul type="disc"><li>ORDER-STATUS: Tag used to inquire about or update the status of an order.</li><li>ORDER-CHANGE/CANCEL: Tag used for requests to change or cancel an order.</li><li>BOPIS-ORDER: Tag for Buy Online, Pick Up In Store orders.</li><li>shipped: Tag indicating that the order has been shipped.</li><li>not-shipped: Tag indicating that the order has not been shipped.</li><li>already-shipped: Tag indicating the order has already been shipped when an action was requested.</li><li>return-status: Tag used to inquire about the status of a return.</li><li>Refund Status: Tag used to inquire about the status of a refund.</li><li>partial-refund: Tag indicating a partial refund is being processed or requested.</li><li>full-refund: Tag indicating a full refund is being processed or requested.</li><li>order-wrong: Tag used when the customer received the wrong order.</li><li>not-received: Tag indicating the customer has not received their order.</li><li>edit-address: Tag used for requests to edit the shipping address on an order.</li></ul>Returns and Refunds<ul type="disc"><li>standard-return: Tag used for standard (made within the return period) return requests.</li><li>RETURN/EXCHANGE: Tag for return or exchange requests.</li><li>RETURN-STATUS: Tag indicating the status of a return.</li><li>cancel/refund: Tag for requests to cancel an order and refund the payment.</li><li>REFUND: General tag for refund-related inquiries.</li><li>return-received: Tag indicating a return has been received.</li><li>warranty-return: Tag for returns related to warranty issues.</li><li>warranty-registration: Tag for registering a product warranty.</li><li>warranty-outside-coverage-timeframe: Tag for warranty requests outside the coverage period.</li><li>warranty_replacment_within_coverage: Tag for warranty replacements within the coverage period.</li></ul>Escalations and Urgent Issues<ul type="disc"><li>ESCALATION-SUPERVISOR: Tag indicating the issue needs supervisor escalation.</li><li>ESCALATIONS-ATTORNEY GENERAL: Tag for escalations involving the Attorney General.</li><li>ESCALATION-BBB: Tag for escalations involving the Better Business Bureau.</li><li>ESCALATION-ATTORNEY-GENERAL: Duplicate of ESCALATIONS-ATTORNEY GENERAL.</li><li>sentiments-urgent: Tag for issues marked as urgent based on sentiment analysis.</li><li>sentiments-threatening: Tag for issues involving threatening language.</li><li>sentiments-offensive: Tag for issues involving offensive language.</li><li>urgent: General tag indicating an urgent issue.</li></ul>Customer Support<ul type="disc"><li>product support: Tag for product support inquiries.</li><li>feedback: Tag for customer feedback.</li><li>VIP-Customer: Tag for interactions with VIP customers.</li><li>VIP: Tag for VIP customer interactions (duplicate of VIP-Customer).</li><li>chat-flow-standard-return-request: Tag for standard return requests via chat.</li><li>chat_flow_return_request: Tag for return requests via chat (duplicate of chat-flow-standard-return-request).</li><li>offline-capture: Tag for capturing offline customer interactions.</li><li>Fulfillment Issue: Lost or Stolen: Tag for issues related to lost or stolen orders.</li><li>social-question: Tag for questions received via social media.</li><li>social-lead: Tag for leads received via social media.</li></ul>Automation and AI<ul type="disc"><li>ai_snooze: Tag indicating an AI-automated snooze action.</li><li>ai_processing: Tag for AI processing actions.</li><li>ai_ignore: Tag for AI-automated ignore actions.</li><li>ai_handover: Tag for AI handover actions to a human agent.</li><li>ai_executed_action: Tag indicating an AI-executed action.</li><li>ai_close: Tag indicating an AI-automated closure of a ticket.</li><li>ai_answered: Tag indicating an AI-automated response to a ticket.</li><li>auto-reply: Tag for automated reply actions.</li><li>automatic-ooo: Tag for automatic out-of-office replies.</li><li>auto-close: Tag for automatic closure of tickets.</li></ul>Sentiments<ul type="disc"><li>negative: Tag for negative sentiment interactions.</li><li>spam: Tag for spam interactions.</li><li>sentiments-negative: Duplicate of negative.</li><li>sentiments-promoter: Tag for promoter sentiment interactions.</li><li>sentiments-positive: Tag for positive sentiment interactions.</li></ul>Non-Support and Internal<ul type="disc"><li>imported: Tag for imported data or interactions.</li><li>NO CSAT: Tag indicating no Customer Satisfaction (CSAT) survey is required.</li><li>EXCLUDE-CSAT: Tag for excluding interactions from CSAT surveys.</li><li>TB-MGMT-ONLY: Tag for internal management use only.</li><li>non-support-related: Tag for interactions not related to support.</li><li>formspree: Tag for interactions received via Formspree.</li><li>during-business-hours: Tag for interactions during business hours.</li><li>outside-business-hours: Tag for interactions outside business hours.</li><li>quick-reply-FAQ: Tag for FAQ quick replies.</li><li>instructions: Tag for providing instructions.</li></ul>Other<ul type="disc"><li>discount-request: Tag for discount requests.</li><li>positive: Tag for positive interactions.</li><li>snooze customer follow up: Tag for snoozed interactions requiring customer follow-up.</li><li>missing-item: Tag for issues related to missing items in orders.</li><li>damaged: Tag for issues related to damaged products.</li></ul>

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