What is the Therabody Warranty Policy?Updated a year ago
At Therabody, we prioritize ensuring the satisfaction and confidence of our customers in the products they purchase from us and our authorized resellers. Our Limited Warranty aims to outline the rights and responsibilities between Therabody and the customers product(s). This article serves as a comprehensive guide to our warranty terms and conditions.
Agreement to Warranty Terms:
By using a Therabody product, customers agree to be bound by the terms of its Warranty.
Warranty Period:
The Warranty Period begins on the date of delivery and covers defects in materials and workmanship when products are used normally in accordance with Therabody's published guidelines. The duration of the Warranty Period varies based on the type of product:
- Devices: 1-Year Warranty
- Devices (UK/EMEA): 2-Year Warranty
- Attachments and Accessories: 90-Day Warranty
Warranty Exclusions:
The Limited Warranty does not cover certain circumstances, including but not limited to:
- Products purchased from unauthorized resellers or distributors.
- Damage resulting from abuse, misuse, negligence, accidents, alterations, or accidental damage.
- Cosmetic damage, unless caused by a defect in materials or workmanship.
- Normal wear and tear or failure to follow product instructions.
- Unauthorized repairs or modifications.
Warranty Claims:
Customers can initiate a warranty claim by contacting Therabody's Customer Service team. Before receiving warranty service, proof of purchase details may be required. If a product is determined to be defective within the Warranty Period, Therabody will replace it at its sole discretion.
Certified Refurbished Product Warranty:
Certified Refurbished products sold by Therabody are covered by a 1-Year Warranty from the delivery date. These products may show minor signs of use but are free from defects in material and workmanship.
Conclusion:
Our Limited Warranty is designed to provide customers with assurance and support in the event of product defects. We strive to uphold the highest standards of quality and service.