ReturnUpdated a year ago

Introduction

This guide outlines various return contact reasons used to facilitate the processing and management of product returns initiated by customers. Handling returns involves activities such as return authorization, providing return shipping instructions, processing refunds, and addressing specific reasons for return.

Return Contact Reasons

• Standard Reasons for Return
  • Fit
    • Too Small
      • Use When:
        • Assisting customers who are returning an item because it is too small for them.
        • Providing instructions and processing the return for items that do not fit.
    • Too Large
      • Use When:
        • Assisting customers who are returning an item because it is too large for them.
        • Providing instructions and processing the return for oversized items.
    • Too Heavy
      • Use When:
        • Addressing returns for items that customers find too heavy.
        • Providing instructions and processing the return for heavy items.
  • Did Not Use
    • Use When:
      • Handling returns for items that customers did not use after purchase.
      • Providing instructions and processing the return for unused items.
  • Did Not Like
    • Use When:
      • Assisting customers who are returning items because they did not like them.
      • Providing instructions and processing the return for items not preferred by customers.
  • Did Not Meet Expectations
    • Use When:
      • Addressing returns where items did not meet customers' expectations.
      • Providing instructions and processing the return for items that did not satisfy expectations.
  • Unwanted Gift
    • Use When:
      • Assisting customers returning items received as unwanted gifts.
      • Providing instructions and processing the return for unwanted gift items.
  • Cost Prohibitive
    • Use When:
      • Handling returns where the cost of the item or return shipping is prohibitive for the customer.
      • Providing options or alternatives to manage cost-related return issues.
• Medical Reasons for Return
  • Medical Contraindications
    • Use When:
      • Addressing returns due to medical contraindications.
      • Providing support and processing returns for items unsuitable for medical reasons.
  • Medical Advised Against Use
    • Use When:
      • Assisting customers returning items advised against use by medical professionals.
      • Providing instructions and processing returns for medically advised against items.
• Return Documentation
  • RMA Document
    • Use When:
      • Customer requests this document if they have not received it after the initial send.
      • Assisting customers with return authorization using a Return Merchandise Authorization (RMA) document.
  • Return Label
    • Use When:
      • Customer requests this document if they have not received it after the initial send.
      • Providing customers with return shipping labels for sending back products.