Product SupportUpdated a year ago

Introduction

This guide outlines various product support contact reasons used to assist customers with physical goods and products. Product support involves providing assistance, troubleshooting, guidance, or answering inquiries related to product usage, functionality, and maintenance. It includes technical support, warranty assistance, and addressing specific issues related to product components.

Product Support Contact Reasons

• Charging
  • Not Charging
    • Use When:
      • Assisting customers with issues related to products not charging.
      • Troubleshooting charging problems and providing solutions.
• Power
  • No Power (No LED Lights Displayed)
    • Use When:
      • Addressing issues where the product shows no power with no LED lights displayed.
      • Troubleshooting and providing support to resolve power-related issues.
  • No Power (LED Lights Displayed)
    • Use When:
      • Assisting customers when the product shows no power despite LED lights being displayed.
      • Troubleshooting and providing solutions for power-related issues.
  • Brief Power
    • Use When:
      • Handling issues where the product powers on briefly and then shuts off.
      • Diagnosing and providing support for intermittent power issues.
• Hardware
  • Adhesive Issue
    • Use When:
      • Assisting with issues related to adhesive problems with product components.
      • Providing guidance or replacement options for adhesive-related issues.
  • Air Leakage
    • Use When:
      • Addressing concerns regarding air leakage from the product.
      • Troubleshooting and providing solutions to prevent or repair air leakage.
  • Chamber Sequence Issue
    • Use When:
      • Handling issues related to incorrect chamber sequence in product operation.
      • Providing troubleshooting steps to correct chamber sequence issues.
  • Damaged Button or Switch
    • Use When:
      • Assisting with issues where buttons or switches on the product are damaged or malfunctioning.
      • Providing options for repair or replacement of damaged buttons or switches.
  • Damaged Charging Port
    • Use When:
      • Addressing issues related to damaged charging ports on the product.
      • Providing repair or replacement options for charging port issues.
  • Damaged Fabric or Elastic
    • Use When:
      • Assisting with issues related to damaged fabric or elastic parts of the product.
      • Providing guidance or replacement options for damaged fabric or elastic components.
  • Damaged Hose or Connector
    • Use When:
      • Addressing issues related to damaged hoses or connectors in the product.
      • Providing support for repairing or replacing damaged hose or connector components.
  • Damaged Housing
    • Use When:
      • Handling issues where the product housing is damaged or compromised.
      • Providing options for repair or replacement of damaged housing components.
  • Damaged Magnetic Connector
    • Use When:
      • Assisting with issues related to damaged magnetic connectors used in the product.
      • Providing guidance or replacement options for damaged magnetic connectors.
  • Damaged Piston or Shaft
    • Use When:
      • Addressing issues related to damaged pistons or shafts within the product.
      • Providing support for repairing or replacing damaged piston or shaft components.
  • Damaged Screen
    • Use When:
      • Assisting with issues where the product screen is damaged or malfunctioning.
      • Providing options for repair or replacement of damaged screens.
  • Magnetic Connection Issue
    • Use When:
      • Addressing issues related to poor or unreliable magnetic connections within the product.
      • Troubleshooting and providing solutions for magnetic connection problems.
  • Stimulation Issue
    • Use When:
      • Assisting with issues related to stimulation problems with the product.
      • Providing troubleshooting steps or support to resolve stimulation issues.
  • Suction Issue
    • Use When:
      • Addressing concerns regarding suction problems with the product.
      • Troubleshooting and providing solutions to improve or repair suction issues.
  • Vibration Issue
    • Use When:
      • Handling issues related to vibration problems with the product.
      • Providing troubleshooting steps or support to resolve vibration issues.
  • Damaged Snap or Pad Connector
    • Use When:
      • Assisting with issues related to damaged snap or pad connectors on the product.
      • Providing guidance or replacement options for damaged snap or pad connectors.
  • Damaged Zipper
    • Use When:
      • Addressing issues related to damaged zippers on product accessories or components.
      • Providing repair or replacement options for damaged zippers.
  • Degrading
    • Use When:
      • Assisting with issues where product components are degrading over time.
      • Providing guidance or replacement options for components showing signs of degradation.
  • Damaged Velcro
    • Use When:
      • Addressing issues related to damaged Velcro fasteners on product accessories.
      • Providing repair or replacement options for damaged Velcro fasteners.
• Accessories
  • Stuck
    • Use When:
      • Assisting customers with issues where product accessories are stuck or difficult to operate.
      • Providing guidance or solutions to resolve stuck accessory problems.
  • Not Attaching
    • Use When:
      • Addressing issues where product accessories do not attach properly or securely.
      • Providing troubleshooting steps or replacement options for accessories that do not attach.
  • Degrading
    • Use When:
      • Assisting with issues where product accessories are degrading in quality or performance.
      • Providing guidance or replacement options for accessories showing signs of degradation.
  • Damaged Seams
    • Use When:
      • Addressing issues related to damaged seams on product accessories or components.
      • Providing repair or replacement options for damaged seams.
• Sound
  • Hissing
    • Use When:
      • Assisting customers with issues related to hissing sounds emitted by the product.
      • Troubleshooting and providing solutions to eliminate or reduce hissing noises.
  • Buzzing
    • Use When:
      • Addressing issues related to buzzing noises coming from the product.
      • Providing troubleshooting steps or support to resolve buzzing issues.
  • Rattle
    • Use When:
      • Handling issues where the product emits rattling noises during operation.
      • Diagnosing and providing solutions to eliminate or minimize rattling sounds.
• Thermal Issues
  • Melted
    • Use When:
      • Assisting with issues where product components have melted due to excessive heat.
      • Providing guidance or replacement options for components affected by melting.
  • Burned
    • Use When:
      • Addressing concerns where product components have been burned or damaged by heat.
      • Providing support for evaluating damage and replacing affected components.
  • Overheating
    • Use When:
      • Handling issues related to product overheating during use.
      • Providing troubleshooting steps or support to prevent or mitigate overheating issues.
• Cosmetic
  • Discoloration
    • Use When:
      • Assisting customers with issues related to product discoloration or changes in appearance.
      • Providing guidance or options to address cosmetic issues such as discoloration.
• Software
  • Firmware Update Failure
    • Use When:
      • Addressing issues where firmware updates for the product have failed.
      • Providing guidance or support to successfully update product firmware.
  • Firmware Device Compatibility Issue
    • Use When:
      • Assisting customers with compatibility issues related to product firmware and devices.
      • Providing troubleshooting steps or updates to resolve compatibility problems.
  • Bluetooth
    • Use When:
      • Handling issues related to Bluetooth connectivity for the product.
      • Providing troubleshooting steps or support to establish or improve Bluetooth connections.
  • Delayed Connectivity
    • Use When:
      • Addressing concerns where the product experiences delays in connectivity.
      • Troubleshooting and providing solutions to improve connectivity speed and reliability.
  • Pairing Issue
    • Use When:
      • Assisting customers with problems related to pairing the product with other devices.
      • Providing guidance or troubleshooting steps to successfully pair devices.