Agent Knowledge Base logo
Agent Knowledge Base logo

All articles

ProductUpdated a year ago

Introduction
The "Product" field helps categorize the type of product mentioned in the ticket. Identifying and documenting the product related to the customer's issue or inquiry helps in tracking and analyzing product-specific trends and issues.

If no product is mentioned or if the ticket does not pertain to a product, select "Not Applicable" from the options provided.


 

Was this article helpful?
Yes
No