FeedbackUpdated a year ago

Introduction

This guide outlines various feedback contact reasons used to facilitate the collection and management of feedback from customers. Handling feedback involves activities such as gathering product reviews, evaluating services, soliciting suggestions for improvement, and managing interactions aimed at understanding customer opinions and experiences.

Feedback Contact Reasons

• Product Innovation
  • Use When:
    • Customer provides feedback related to product innovation or ideas for new products.
    • Managing and evaluating customer suggestions or feedback for product innovation.
• Brand Feedback
  • Use When:
    • Customer provides feedback related to the brand or overall company perception.
    • Managing and evaluating customer opinions and experiences regarding the brand.