Digital SupportUpdated a year ago

Introduction

This guide outlines various digital support contact reasons used to assist customers with digital products and services. Digital support involves providing assistance, troubleshooting, guidance, or answering inquiries related to digital products or services. 

Digital Support Contact Reasons

App

• PowerDot
  • Use When:
    • Providing support specific to the PowerDot mobile application.
    • Assisting users with app functionalities, features, or troubleshooting issues related to the PowerDot app.
  • Routine Support:
    • Handling general usage questions and ongoing support needs for the PowerDot app.
• Therabody
  • Use When:
    • Addressing inquiries or issues related to the Therabody app.
    • Providing guidance on using the app, troubleshooting, or integrating with other devices.
  • Routine Support:
    • Handling general usage questions and ongoing support needs for the Therabody app.
  • Verification Support:
    • Customers are having trouble receiving their verification email within the Therabody app.
    • Handling verification issues to ensure users can access their accounts securely.
  • Theramind:
    • Providing support for the Theramind feature within the Therabody app.

Website

• Site Issues
  • Checkout Error:
    • Assisting customers with errors or issues encountered during the checkout process on the website.
  • Site Discrepancy:
    • Handling issues related to discrepancies or errors found on the website.
• Account Update:
  • Use When:
    • Assisting customers with updating their account information on the website.
    • Handling inquiries related to account settings, preferences, or personal information updates.
• Password Reset:
  • Use When:
    • Helping customers reset their password for website access.
    • Providing instructions or assistance to regain access to their account.