Device Operation IssuesUpdated a year ago

Is the device not working properly?

Yes:

• The power button of the device has no feeling:
  • Possible Root Cause:The power button is cracked or missing
    • Suggested Action: If within warranty, begin the replacement process
      .
• No action after pressing the power button:
  • Possible Root Cause:Battery is depleted
    • Suggested Action: Charge the device and try again.
  • Possible Root Cause:The device itself is faulty
    • Suggested Action: If within warranty, begin the replacement process.
      
      
• LED lights on but the device does not work:
  • Possible Root Cause:Battery is depleted
    • Suggested Action: Charge the device and try again.
  • Possible Root Cause:The device itself is faulty
    • Suggested Action: If within warranty, begin the replacement process.
      
      
• Turns on for a few seconds and then off:
  • Possible Root Cause:Battery is depleted
    • Suggested Action: Charge the device and try again.
  • Possible Root Cause:The device itself is faulty
    • Suggested Action: If within warranty, begin the replacement process.

For steps on how to complete a warranty replacement, click here.