Introduction, Quick Start Guide & Unboxing Videos

Key Features. Additional Features:. Science-Backed Benefits:

Key Features<ol start="1" type="1"><li>Relaxing, Scientifically-Proven 12mm Percussive Massage Therapy: Utilizes percussive therapy to effectively relieve daily pain, stress, and soreness.</li><li>LCD Screen with Built-in Visually Guided Massage and Breathwork Routines: Features 5 visually guided massage and breathwork routines for enhanced relaxation and stress relief.</li><li>Personalized Guided Routines via Therabody App: Customize and save favorite routines directly on the device using the Therabody app.</li><li>Whisper-Quiet Operation: Ensures distraction-free treatment with quiet operation.</li><li>Scientifically Designed Attachments: Includes 4 attachments (Dampener, Standard Ball, Thumb, Micro-point) to target different areas of the body effectively.</li><li>Patented Triangle Grip: Allows for better reach across various parts of the body compared to other devices.</li><li>5 Speeds with LCD Screen Control: Manage massage speed and force with 5 speed settings displayed on the LCD screen.</li><li>Immersive Relaxation Experience: Offers guided breathwork, visuals, and TheraMind sound therapy via the Therabody app for an immersive relaxation experience.</li><li>Bluetooth Connectivity: Connects to the Therabody app for step-by-step guided routines and device customization.</li><li>Built-in Biometric Sensor: Provides on-device heart rate readings for personalized therapy sessions.</li></ol>Additional Features:<ul type="disc"><li>Up to 30 lbs. of No-Stall Force: Powered by a proprietary brushless motor for efficient muscle treatment.</li><li>120 Minutes Battery Life: Long-lasting battery with USB-C charging capability for convenience.</li><li>FDA-Registered: Registered as a Class II medical device for quality and safety.</li><li>FSA / HSA Eligible: Qualifies for reimbursement through Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).</li></ul>Science-Backed Benefits:<ul type="disc"><li>Relieve Aches &amp; Pains: Provides effective relief from muscle aches and pains.</li><li>Ease Soreness: Helps alleviate soreness and stiffness after physical activity.</li><li>Reduce Stress: Promotes relaxation and reduces stress levels.</li><li>Improve Sleep Quality: Aids in achieving better sleep through relaxation and tension relief.</li></ul>

Features & Benefits

Target Audience:. The Theragun Sense is particularly well-suited for individuals with stressful lifestyles, including:. Use Cases:

Target Audience:The Theragun Sense is particularly well-suited for individuals with stressful lifestyles, including:<ul><li>Parents: Individuals managing the physical demands of parenting and seeking effective stress relief and muscle recovery.</li><li>Office Workers: Professionals spending long hours at desks, alleviating tension and promoting relaxation during breaks or after work.</li><li>Teachers: Educators facing physical strain from standing, sitting, and repetitive movements, supporting muscle recovery and stress reduction</li></ul>Use Cases:<ol start="1" type="1"><li>Daily Stress Relief:<ul type="circle"><li>Ideal for relieving stress accumulated from daily responsibilities and hectic schedules.</li></ul></li><li>Muscle Recovery at Work:<ul type="circle"><li>Provides quick muscle relief for office workers during breaks or after long periods of sitting.</li></ul></li><li>Post-Teaching Recovery:<ul type="circle"><li>Supports teachers in alleviating muscle tension and stress after a day of physical and mental exertion.</li></ul></li><li>Evening Relaxation Routine:<ul type="circle"><li>Integrates seamlessly into nightly routines for unwinding and promoting better sleep quality.</li></ul></li><li>On-the-Go Relief:&#xA0;<ul type="circle"><li>Offers portable stress relief and muscle recovery, suitable for use at home, in the office, or while traveling</li></ul></li></ol>

Target Audiences & Use Cases

How to Use Theragun Sense:. Safety Precautions

How to Use Theragun Sense:<ol start="1" type="1"><li>Power On:<ul type="square"><li>Press and hold the power button to turn on the Theragun Sense.</li></ul></li><li>Attachment Selection:<ul type="square"><li>Choose the appropriate attachment head based on the targeted muscle group and desired treatment.</li></ul></li><li>Adjust Speed:<ul type="square"><li>Use the OLED screen to select from 5 speed settings for personalized therapy intensity.</li></ul></li><li>Application:<ul type="square"><li>Gently apply Theragun Sense to targeted muscles, moving the device slowly over each area for 30 seconds to 2 minutes.</li></ul></li><li>Post-Treatment:<ul type="square"><li>Clean attachments and store Theragun Sense in the wireless charging stand for convenient storage and charging.</li></ul></li></ol>Safety Precautions<ul type="disc"><li>Avoid using on sensitive or injured areas without consulting a medical professional.</li></ul>

How to Use & Safety Precautions

User Manuals. Use When: Customers request user manuals for their Theragun SENSE.

User ManualsUse When: Customers request user manuals for their Theragun SENSE.<ul><li>Link: <a href="https://www.therabody.com/on/demandware.static/-/Library-Sites-TheragunSharedLibrary/default/dw397dc965/pdf/G6Sense_UserManual.pdf" rel="noopener noreferrer" target="_blank">&#xA0;User Manual</a></li></ul><a href="https://www.therabody.com/on/demandware.static/-/Library-Sites-TheragunSharedLibrary/default/dw00245b3c/pdf/G6PROPlus_UserManual.pdf" rel="noopener noreferrer" target="_blank"> </a>

Helpful Device Links

Product Support

Agent Knowledge Base

Relaxing, scientifically-proven massage therapy with a built-in guide for everyday pain and stress relief.

Theragun Sense

Products

Wellness

We Value Your Feedback!

July 2024 Announcements

July

August 2024 Announcements

August

Announcements 📢

Serial Number Locations

Introduction & Unboxing Videos

TheraFace PRO

TheraFace Mask

Beauty

Theragun Relief

Theragun mini

SmartGoggles

RecoveryTherm Cube

RecoveryTherm Back

Theragun PRO Plus

How to Use & Safety Precautions copy

Theragun Elite

Theragun Prime

RecoveryAir

Wave Solo

Wave Duo

Wave Roller

Wave Series

TheraCup

RecoveryTherm Knee

RecoveryPulse

PowerDot

Performance

Does Therabody offer Discounts?

What Payment Options does Therabody Offer?

General Questions

Macros

Menu & Views

Customer Profiles

Writing responses

Managing Availability

About Tickets

Snoozing Tickets

Merging Tickets

Internal Notes

Ticket menu

Viewing Ticket History

Ticket Workflow

Agent collision detection

Ticket Fields

Tickets

Identifying Chat Messages

Chat

Gorgias

How to Create an RMA

How to Cancel an Order

How to Check the Status of an Item Fulfillment (IF)

How to Create a Sales Order

How To Identify and Handle 3PL Errors

How to Locate an Order

How to Process a Credit Memo & Refund

Updating Shipment Locations

Tax Exemption Request

How to Confirm an Authorized Retailer

Netsuite

Creating an Ecomm Request (Leadership Only)

Creating an App Issues Request (Leadership Only)

Jira

Accessing eFactory for Order Status and Inventory Check

Amazon Returns Tracker Overview

Managing Returns in Seller Central

Standard Cases

Amazon

Accessing Moduslink Dashboard (Power BI)

Moduslink

FedEx Fulfillment

FedEx.com

FedEx

How to Track Packages via Europaket+

Europaket+

How to Obtain Proof of Delivery

Shipping Carriers

PowerDot App Version History

Therabody App Version History

Apps

System Guides

What is the Therabody Return Policy?

What is the Therabody Warranty Policy?

What is the Therabody Price Adjustment Policy?

Students & Teachers Discounts

Affiliate Discounts

Website Discounts

Military & First Responder Discounts

Events Discounts

What Types of Discounts does Therabody Offer?

Pricing & Discounts

Therabody Refurbished Device Insert Letter

Refurbished Devices Return Policy

Refurbished Devices Warranty Policy

Therabody Outlet

Policies

Fraud Management- Best Practices

Handling DCL Return to Sender Cases

United Airlines MileagePlus Partnership

Warehouse Distribution Charts

Distributing Discount Codes

Possible Fraud Ticket Types

Immediate Escalation to Therabody Leadership

Escalation Priority Chart

Advice/Visibility Escalations

Compliance Escalation Process (Therabody Team Only)

Cases Requiring Escalation (Breakdown w/ Examples)

Cases That DO NOT Require Escalation

Managing Customer Injury and Complaint Claim Escalations

Escalations

Upgrade Path Chart for Product Substitutions

How to Process a Warranty Request

Handling Customer Requests for Shipping Address Changes

Return to Sender Requests

How to Create a Return Label (EMEA)

How to Create Return Labels (FedEx.com)

How to Create Return Labels (FedEx Fulfillment)

How to Process a Return Request

Returns

Lost/Stolen Package Assistance Procedure

APO/FPO- Delayed Shipment

Handling Missing Goods Cases

Fulfillment Issues

Order Support

US & CA

EU, UK, ANZ

Lost In Transit: Claim Filing

Retail/Reset Store Escalations

Handling Retail/Reset Store Requests

Warranty (Replacement) Inquiries from Retail/Reset Stores

Return (Refund) Inquiries from Therabody Retail/Reset Stores

Retail/Reset Processes

Process Guides

Prime Day

July 2024

Back to School Sale

ANZ Father's Day Sale

August 2024

Deals & Promotions

Handling Customer Requests to change Billing Address

Order Management

Therabody Limited Warranty

How do I submit a warranty claim?

Thearbody Limited Warranty

What is Therabody's return policy?

How do I start a return?

The returns process after initiation.

How does Therabody define "like new" condition?

How do I start a return for a Therabody in-store purchase?

How do returns work with Affirm?

Return Policy