Clearing Connectivity Issues (Android Devices)Updated a year ago

Clearing the Bluetooth Cache

1. Go to Settings.
2. Select “Application Manager.”
3. Display system apps. (You may need to either swipe left/right or choose from the menu in the top right corner)
4. Select Bluetooth from the now larger list of Applications.
5. Select Storage.
6. Tap Clear Cache.
7. Go back.
8. Restart the phone.

Factory Reset and Re-Pairing Process for PowerDot(s)

If the issue persists, a factory reset may improve connectivity to your Android phone. Follow the steps below:

Step 1: Reset the PowerDot(s)

1. Turn the PowerDot(s) on.
2. Once on, press and hold the power button until the white LED light begins to blink and turns off.

Step 2: Remove All PowerDot(s) Paired to the App

1. Open the app.
2. Tap on the "My Devices" tab.
3. Press and hold down on the device you wish to remove in the app.
4. Tap on “X.”
5. Repeat steps 3 & 4 if you have a Duo.

Step 3: Remove/Forget/Unpair All PowerDot(s) from the Android Device’s Bluetooth

Step 4: Begin the Re-Pairing Process

1. Open the PowerDot app.
2. Tap on the “My Devices” tab.
3. Tap on "Rescan."
4. Turn on the PowerDot.
   • Only turn one on at a time if you have a Duo.
5. Wait for pairing to complete.
6. Repeat steps 3 – 5 if you have a Duo.

Please follow all of the mentioned steps in the requested order. If any of these are missed, you could end up with connectivity issues.