B2BUpdated a year ago

Introduction

This guide outlines various B2B contact reasons used exclusively for business-to-business interactions. These contact reasons encompass inquiries, transactions, and support related to products or services provided to other businesses.

B2B contact reasons are mirrored from the standard categories. For detailed information on how to use these contact reasons effectively in B2B interactions, please refer to the respective sections in the Dispositions Category of the Agent Help Center.

This information is intended for use by the B2B/RETAIL SUPPORT TEAM ONLY.