Billing addresses cannot be edited on an invoice due to several reasons:. 1. Accuracy and Integrity: The billing address on an invoice is a crucial piece of information for financial and legal purposes. It serves as a formal record of where the invoi

Billing addresses cannot be edited on an invoice due to several reasons:&#xA0;1. Accuracy and Integrity:&#xA0; The billing address on an invoice is a crucial piece of information for financial and legal purposes. It serves as a formal record of where the invoice is being sent and provides important details for identification and verification. To maintain the accuracy and integrity of the invoice as a legal document, the billing address should remain unchanged once it has been initially recorded.&#xA0;2. Audit Trail: Invoices are often subject to auditing and financial review processes. Any modifications to the billing address could raise concerns about the validity and authenticity of the invoice. By maintaining the original billing address, the invoice&apos;s audit trail remains intact, ensuring transparency and accountability.&#xA0;3. Legal Compliance: In many jurisdictions, invoicing regulations require that invoices accurately reflect the transaction details, including the billing address. Altering the billing address on an invoice may violate legal requirements and result in non-compliance with tax laws or other financial regulations.&#xA0;4. Consistency and Reconciliation: Maintaining a consistent billing address across all documents related to a particular transaction helps with reconciliation and ensures accurate record-keeping. If the billing address is modified on an invoice but remains unchanged on other documents, it can cause confusion and discrepancies during financial reconciliations.&#xA0;5. Customer Verification: Billing addresses play a role in verifying the identity and location of the customer. By preserving the original billing address, businesses can maintain a consistent record of the customer&apos;s information and validate their identity in case of any disputes or inquiries. Address Request for Information Updates:&#xA0; &#xA0;a. If the customer requests changes or updates to the invoice/receipt information, explain that payment documents cannot be edited.&#xA0; &#xA0;b. Inform the customer that invoices/receipts are legal documents and must accurately reflect the original transaction details.&#xA0; &#xA0;c. Help with any other inquiries or concerns they may have, such as providing additional supporting documents or contacting the relevant department for further assistance.Important Note: While the billing address cannot be edited on an invoice, customers can provide updated billing information separately, and businesses can use that information for future transactions or updates in their records.

Handling Customer Requests to change Billing Address

Overview: Customers may occasionally request changes to their shipping addresses after placing an order. It's important to understand the limitations and procedures involved in addressing such requests to ensure customer satisfaction. General Guideli

Overview: Customers may occasionally request changes to their shipping addresses after placing an order. It&apos;s important to understand the limitations and procedures involved in addressing such requests to ensure customer satisfaction.General Guidelines:<ul type="disc"><li>Minor Adjustments: We can accommodate minor adjustments to addresses post-order, such as correcting unit numbers, apartment numbers, street designations (e.g., Blvd, Avenue). These changes can typically be managed without canceling or rerouting the shipment.</li><li>Complete Address Change: If the customer requests a complete address change (e.g., different street, city, or state), we cannot directly modify the shipping label once the order is processed. In such cases, the options are:<ol start="1" type="1"><li>Attempt to Cancel Order: We may attempt to cancel the order if it hasn&apos;t entered the shipping process. This depends on the status of the order and feasibility with our fulfillment system.</li><li>Request Return to Sender: If the order has already been dispatched or cannot be canceled, we can request a return to sender from the carrier. Once the package returns to our facility, we can proceed with correcting the address and reshipping the order to the updated address.</li></ol></li></ul>Procedure for Address Change Requests:Step 1: Initial Assessment<ul type="disc"><li>When a customer requests an address change, assess whether it involves minor adjustments or a complete change.</li><li>Verify if the order has already been processed or shipped.</li></ul>Step 2: Minor Adjustments<ul type="disc"><li>If the change is minor (e.g., correcting a typo in the street name or adding an apartment number), update the information in our system and notify the shipping department to apply the adjustment.</li></ul>Step 3: Complete Address Change<ul type="disc"><li>For complete address changes, promptly communicate with the customer about the limitations.</li><li>Attempt to cancel the order if feasible. Provide clear instructions on next steps if cancellation is not possible.</li><li>If the order cannot be canceled, initiate a return to sender request with the carrier. Inform the customer of the return process and expected timelines.</li></ul>Step 4: Customer Communication<ul type="disc"><li>Keep the customer informed throughout the process.</li><li>Provide updates on the status of their request, including any actions taken (cancellation attempt, return to sender request).</li></ul>Important Notes:<ul type="disc"><li>Address changes should be handled swiftly to minimize delays and ensure customer satisfaction.</li><li>Clearly communicate the options available based on the order&apos;s status and our system capabilities.</li></ul>

Handling Customer Requests for Shipping Address Changes

Agent Knowledge Base

Order Management

We Value Your Feedback!

July 2024 Announcements

July

August 2024 Announcements

August

Announcements 📢

Serial Number Locations

Introduction & Unboxing Videos

Features & Benefits

Target Audiences & Use Cases

How to Use & Safety Precautions

Helpful Device Links

Product Support

TheraFace PRO

Introduction, Quick Start Guide & Unboxing Videos

TheraFace Mask

Beauty

Theragun Relief

Theragun Sense

Theragun mini

SmartGoggles

RecoveryTherm Cube

RecoveryTherm Back

Wellness

Theragun PRO Plus

How to Use & Safety Precautions copy

Theragun Elite

Theragun Prime

RecoveryAir

Wave Solo

Wave Duo

Wave Roller

Wave Series

TheraCup

RecoveryTherm Knee

RecoveryPulse

PowerDot

Performance

Products

Does Therabody offer Discounts?

What Payment Options does Therabody Offer?

General Questions

Macros

Menu & Views

Customer Profiles

Writing responses

Managing Availability

About Tickets

Snoozing Tickets

Merging Tickets

Internal Notes

Ticket menu

Viewing Ticket History

Ticket Workflow

Agent collision detection

Ticket Fields

Tickets

Identifying Chat Messages

Chat

Gorgias

How to Create an RMA

How to Cancel an Order

How to Check the Status of an Item Fulfillment (IF)

How to Create a Sales Order

How To Identify and Handle 3PL Errors

How to Locate an Order

How to Process a Credit Memo & Refund

Updating Shipment Locations

Tax Exemption Request

How to Confirm an Authorized Retailer

Netsuite

Creating an Ecomm Request (Leadership Only)

Creating an App Issues Request (Leadership Only)

Jira

Accessing eFactory for Order Status and Inventory Check

Amazon Returns Tracker Overview

Managing Returns in Seller Central

Standard Cases

Amazon

Accessing Moduslink Dashboard (Power BI)

Moduslink

FedEx Fulfillment

FedEx.com

FedEx

How to Track Packages via Europaket+

Europaket+

How to Obtain Proof of Delivery

Shipping Carriers

PowerDot App Version History

Therabody App Version History

Apps

System Guides

What is the Therabody Return Policy?

What is the Therabody Warranty Policy?

What is the Therabody Price Adjustment Policy?

Students & Teachers Discounts

Affiliate Discounts

Website Discounts

Military & First Responder Discounts

Events Discounts

What Types of Discounts does Therabody Offer?

Pricing & Discounts

Therabody Refurbished Device Insert Letter

Refurbished Devices Return Policy

Refurbished Devices Warranty Policy

Therabody Outlet

Policies

Fraud Management- Best Practices

Handling DCL Return to Sender Cases

United Airlines MileagePlus Partnership

Warehouse Distribution Charts

Distributing Discount Codes

Possible Fraud Ticket Types

Immediate Escalation to Therabody Leadership

Escalation Priority Chart

Advice/Visibility Escalations

Compliance Escalation Process (Therabody Team Only)

Cases Requiring Escalation (Breakdown w/ Examples)

Cases That DO NOT Require Escalation

Managing Customer Injury and Complaint Claim Escalations

Escalations

Upgrade Path Chart for Product Substitutions

How to Process a Warranty Request

Return to Sender Requests

How to Create a Return Label (EMEA)

How to Create Return Labels (FedEx.com)

How to Create Return Labels (FedEx Fulfillment)

How to Process a Return Request

Returns

Lost/Stolen Package Assistance Procedure

APO/FPO- Delayed Shipment

Handling Missing Goods Cases

Fulfillment Issues

Order Support

US & CA

EU, UK, ANZ

Lost In Transit: Claim Filing

Retail/Reset Store Escalations

Handling Retail/Reset Store Requests

Warranty (Replacement) Inquiries from Retail/Reset Stores

Return (Refund) Inquiries from Therabody Retail/Reset Stores

Retail/Reset Processes

Process Guides

Prime Day

July 2024

Back to School Sale

ANZ Father's Day Sale

August 2024

Deals & Promotions

Therabody Limited Warranty

How do I submit a warranty claim?

Thearbody Limited Warranty

What is Therabody's return policy?

How do I start a return?

The returns process after initiation.

How does Therabody define "like new" condition?

How do I start a return for a Therabody in-store purchase?

How do returns work with Affirm?

Return Policy