Version. Date. Changes. 2.12.7. Jan 17, 2024. Minor bug fixes and performance improvements. 2.12.6. Dec 16, 2022. - Minor bugfixes and general improvements. 2.12.5. Sep 8, 2022. Minor bugfixes and improvements. 2.12.4. Jun 16, 2022. - Performance and

<table border="0" cellpadding="0"><thead><tr><td class="fr-thick">Version</td><td class="fr-thick" style="width: 10.8554%;">Date</td><td class="fr-thick" style="width: 85.0002%;">Changes</td></tr></thead><tbody><tr><td class="fr-thick">2.12.7</td><td class="fr-thick" style="width: 10.8554%;">Jan 17, 2024</td><td class="fr-thick" style="width: 85.0002%;">Minor bug fixes and performance improvements</td></tr><tr><td class="fr-thick">2.12.6</td><td class="fr-thick" style="width: 10.8554%;">Dec 16, 2022</td><td class="fr-thick" style="width: 85.0002%;">- Minor bugfixes and general improvements</td></tr><tr><td class="fr-thick">2.12.5</td><td class="fr-thick" style="width: 10.8554%;">Sep 8, 2022</td><td class="fr-thick" style="width: 85.0002%;">Minor bugfixes and improvements</td></tr><tr><td class="fr-thick">2.12.4</td><td class="fr-thick" style="width: 10.8554%;">Jun 16, 2022</td><td class="fr-thick " style="width: 85.0002%;">- Performance and UI improvements - Minor bugfixes</td></tr><tr><td class="fr-thick">2.12.3</td><td class="fr-thick" style="width: 10.8554%;">Apr 29, 2022</td><td class="fr-thick" style="width: 85.0002%;">Minor improvements and bugfixes</td></tr><tr><td class="fr-thick">2.12.2</td><td class="fr-thick" style="width: 10.8554%;">Mar 15, 2022</td><td class="fr-thick" style="width: 85.0002%;">- Added the ability to restore active stimulation sessions with PowerDot 2.0 devices after the application restart - Minor bug fixes and improvements</td></tr><tr><td class="fr-thick">2.12.1</td><td class="fr-thick" style="width: 10.8554%;">Mar 11, 2022</td><td class="fr-thick" style="width: 85.0002%;">- Added the ability to restore active stimulation sessions with PowerDot 2.0 devices after the application restart - General performance improvements</td></tr><tr><td class="fr-thick">2.12</td><td class="fr-thick" style="width: 10.8554%;">Nov 11, 2021</td><td class="fr-thick" style="width: 85.0002%;">New Smart Program - Period Pain Relief</td></tr><tr><td class="fr-thick">2.11.5</td><td class="fr-thick" style="width: 10.8554%;">Oct 29, 2021</td><td class="fr-thick" style="width: 85.0002%;">UI and UX improvements to Pain Relief programs</td></tr><tr><td class="fr-thick">2.11.4</td><td class="fr-thick" style="width: 10.8554%;">Sep 20, 2021</td><td class="fr-thick" style="width: 85.0002%;">General performance and stability improvements</td></tr><tr><td class="fr-thick">2.11.3</td><td class="fr-thick" style="width: 10.8554%;">Jun 9, 2021</td><td class="fr-thick" style="width: 85.0002%;">Stability and performance improvements</td></tr><tr><td class="fr-thick">2.11.2</td><td class="fr-thick" style="width: 10.8554%;">May 11, 2021</td><td class="fr-thick" style="width: 85.0002%;">Minor bug fixes and improvements</td></tr><tr><td class="fr-thick">2.11.1</td><td class="fr-thick" style="width: 10.8554%;">Apr 15, 2021</td><td class="fr-thick" style="width: 85.0002%;">Bug fixes and performance improvements. PowerDot is now a part of Therabody</td></tr><tr><td class="fr-thick">2.11</td><td class="fr-thick" style="width: 10.8554%;">Jan 26, 2021</td><td class="fr-thick" style="width: 85.0002%;">- Added Garmin integration to support Smart Recovery recommendations based on Garmin activities; - General performance and stability improvements</td></tr><tr><td class="fr-thick">2.10.3</td><td class="fr-thick" style="width: 10.8554%;">Nov 20, 2020</td><td class="fr-thick" style="width: 85.0002%;">Minor bug fixes and general improvements</td></tr><tr><td class="fr-thick">2.10.2</td><td class="fr-thick" style="width: 10.8554%;">Nov 17, 2020</td><td class="fr-thick" style="width: 85.0002%;">Enjoy improved app performance</td></tr><tr><td class="fr-thick">2.10.1</td><td class="fr-thick" style="width: 10.8554%;">Sep 8, 2020</td><td class="fr-thick" style="width: 85.0002%;">- Added Apple Health integration to support Smart Recovery recommendations based on Health activities; - Minor bug fixes</td></tr><tr><td class="fr-thick">2.10</td><td class="fr-thick" style="width: 10.8554%;">Sep 4, 2020</td><td class="fr-thick" style="width: 85.0002%;">Added Apple Health integration to support Smart Recovery recommendations based on Health activities</td></tr><tr><td class="fr-thick">2.9.1</td><td class="fr-thick" style="width: 10.8554%;">Jul 30, 2020</td><td class="fr-thick" style="width: 85.0002%;">Minor bugfixes and improvements</td></tr><tr><td class="fr-thick">2.9</td><td class="fr-thick" style="width: 10.8554%;">Jul 25, 2020</td><td class="fr-thick" style="width: 85.0002%;">Added Strava integration to support Smart Recovery recommendations based on Strava workouts</td></tr><tr><td class="fr-thick">2.8.2</td><td class="fr-thick" style="width: 10.8554%;">Jun 11, 2020</td><td class="fr-thick" style="width: 85.0002%;">Minor bug fixes and general improvements</td></tr><tr><td class="fr-thick">2.8.1</td><td class="fr-thick" style="width: 10.8554%;">May 28, 2020</td><td class="fr-thick" style="width: 85.0002%;">A few minor improvements and bug fixes.</td></tr><tr><td class="fr-thick">2.8.0</td><td class="fr-thick" style="width: 10.8554%;">May 14, 2020</td><td class="fr-thick" style="width: 85.0002%;">- New Smart Recovery programs support added - Performance and stability improvements - Minor bug fixes</td></tr><tr><td class="fr-thick">2.7.2</td><td class="fr-thick" style="width: 10.8554%;">Mar 2, 2020</td><td class="fr-thick" style="width: 85.0002%;">Minor bug fixes and general improvements</td></tr><tr><td class="fr-thick">2.7.1</td><td class="fr-thick" style="width: 10.8554%;">Jan 31, 2020</td><td class="fr-thick" style="width: 85.0002%;">- Sign In to the app with your Apple ID on iOS 13 - Navigate to PowerDot Forums and read PowerDot news without interrupting stimulation - Try stimulation of your Lower Back (Lumbar) with new &quot;Butterfly Electrode&quot; - Korean language support added</td></tr></tbody></table>&#xA0;

PowerDot App Version History

Version. Date. Changes. 9.0.0. Jul 1, 2024. • TheraFace PRO routines now have a new look, plus more routines, and you can control your device from the app! Follow along with guided videos, and save your favorites for easy access in the future. • All

<table border="0" cellpadding="0" id="isPasted"><thead><tr><td class="fr-thick" style="width: 4.8156%;">Version</td><td class="fr-thick" style="width: 5.5454%;">Date</td><td class="fr-thick" style="width: 89.5886%;">Changes</td></tr></thead><tbody><tr><td class="fr-thick" style="width: 4.8156%;">9.0.0</td><td class="fr-thick" style="width: 5.5454%;">Jul 1, 2024</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; TheraFace PRO routines now have a new look, plus more routines, and you can control your device from the app! Follow along with guided videos, and save your favorites for easy access in the future. &#x2022; All Theragun and WaveSeries users now have the ability to filter routines by activity on the Home tab.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">8.5.0</td><td class="fr-thick" style="width: 5.5454%;">Apr 10, 2024</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; For TheraFace PRO users, you can now answer more detailed skincare questions in your profile to help personalize your experience. &#x2022; We&apos;ve also fixed a bug where some users with a Theragun PRO Generation 5 could not re-order their presets. &#x2022; Plus a few minor improvements under the hood to improve your app experience.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">8.4.0</td><td class="fr-thick" style="width: 5.5454%;">Mar 19, 2024</td><td class="fr-thick " style="width: 89.5886%;">&#x2022; Introducing filters on your Home screen for Theragun, SmartGoggles, and Wave Series users! Now you can quickly select common Body Parts, Benefits or Genres to find your routines quickly. &#x2022; Theragun PRO Gen 5 users now have an updated preset experience right from your Saved tab. Now you can more quickly add and reorder preset routines saved to your device. &#x2022; We&apos;ve also fixed a bug where saved routines weren&apos;t displayed on the Saved tab for some users.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">8.3.0</td><td class="fr-thick" style="width: 5.5454%;">Feb 9, 2024</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; Users with a Theragun Prime, Elite, or mini now have videos to learn how to best use your device in the &quot;My Attachments&quot; section of your profile. &#x2022; You can now easily see if a routine has stretching steps, right from the routine overview screen. &#x2022; A new user experience for editing saved routines on your Theragun Sense and PRO Plus makes it easier to scroll through the options to add to your device.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">8.2.0</td><td class="fr-thick" style="width: 5.5454%;">Dec 14, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; When you adjust your Theragun or Wave Series settings during a routine, the app will now retain those settings for the whole routine. &#x2022; Now when you turn off TheraMind audio in your routine preferences, audio played from other apps will work during Theragun routine. &#x2022; Some bug fixes and optimizations under the hood to improve app performance.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">8.1.0</td><td class="fr-thick" style="width: 5.5454%;">Nov 21, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; An updated layout in the Saved tab to more easily manage saved routines. &#x2022; Some bug fixes and optimizations under the hood to improve app performance.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">8.0.1</td><td class="fr-thick" style="width: 5.5454%;">Oct 27, 2023</td><td class="fr-thick" style="width: 89.5886%;">Quick updates to improve the stability and experience of the app.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">8.0.0</td><td class="fr-thick" style="width: 5.5454%;">Oct 4, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; Your Therabody app now supports our 3 newest percussive and multi-therapy devices: Theragun PRO Plus, Theragun Sense and Theragun Relief! This includes a brand new app experience for guided breathing, the ability to save routines directly-to-device, and new multi-therapy routines for PRO Plus and Sense devices. &#x2022; The routine overview screens have a new look too! You can now easily see all body parts for a routine at the top of the screen, plus real images of the recommended attachments.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">7.2.0</td><td class="fr-thick" style="width: 5.5454%;">Aug 21, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; Resolved an issue where the switch attachment step didn&apos;t pause for some routines. &#x2022; Fixed an issue where the routine timer would not set the correct time and stay at 0 for some users. &#x2022; Optimized some of the video routines for a better user experience.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">7.1.0</td><td class="fr-thick" style="width: 5.5454%;">Aug 9, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; Resolved an issue where the screen would lock during an active routine. &#x2022; Fixed an issue where the app would crash for some users when trying to use &quot;My Routine.&quot; &#x2022; Fixed the vibration slider controls for some Wave Series devices.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">7.0.0</td><td class="fr-thick" style="width: 5.5454%;">Jul 31, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; With this update, your routines are getting a whole new look! Some Theragun routines now have guided videos that show you exactly how to use your device! &#x2022; We&apos;ve completely redesigned the controls for all devices by implementing sliders to help you fine tune your settings. &#x2022; Routines that include TheraMind audio now offer more control over your audio settings.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">6.3.0</td><td class="fr-thick" style="width: 5.5454%;">Jun 8, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; SmartGoggles users can now save your favorite routines and preferred settings! Just tap the save button from any routine. You&apos;ll find all saved routines on your new Saved tab! &#x2022; Some SmartGoggles routines like Sleep, SmartRelax, and Focus have a new look on the Home screen to make it easier for you to find them and other routines.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">6.2.0</td><td class="fr-thick" style="width: 5.5454%;">May 8, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; Your current device is now displayed at the top of the Home screen so you can: 1. Easily see which device you&apos;ve connected 2. Tap the header to view your device info such as battery status and update your device settings 3. Add a new device with just one tap &#x2022; You will also find a headphones icon on the Home screen for all routines that contain TheraMind audio!</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">6.1.0</td><td class="fr-thick" style="width: 5.5454%;">Apr 11, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; When creating an app account, users can now confirm their email and password are spelled correctly. &#x2022; The designs for some routine overview screens have been updated to improve text legibility. &#x2022; We&apos;ve also updated the routines displayed on the Home screen for Theragun users so you can more easily find what you need when you need it.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">6.0.0</td><td class="fr-thick" style="width: 5.5454%;">Mar 21, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; The app now supports TheraFace PRO! Connect your device to learn more about each attachment and follow along with video routines that can help you reach your facial health goals. &#x2022; With this update the app also displays the length of time on the homescreen, search results, and saved screen across all devices to easily choose the right routine for you.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">5.6.0</td><td class="fr-thick" style="width: 5.5454%;">Feb 27, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; We resolved a bug where some users were logged out after closing the app. &#x2022; We&apos;ve updated the Theragun attachment explanation screen to give you more information on how to best use your attachments. You can access these right from your profile!</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">5.5.0</td><td class="fr-thick" style="width: 5.5454%;">Jan 16, 2023</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; All users can now provide their wellness goals, regular activities, and any pain they experience, to start getting more personalized routines in the app! Everyone can access these questions in their Profile or if you&apos;ve never logged into the app before, they will be available right when you login.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">5.4.0</td><td class="fr-thick" style="width: 5.5454%;">Dec 14, 2022</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; First-time users of the app will now see a quick explanation of the app prior to logging in. &#x2022; We fixed a bug where the app crashed for some RecoveryAir PRO users adjusting their zone control. &#x2022; We resolved an issue where some users saw the wrong attachment icon on Routine Overview screens.</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">5.3.0</td><td class="fr-thick" style="width: 5.5454%;">Nov 16, 2022</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; We&apos;ve made some under-the-hood improvements to keep the app moving smoothly, just like you!</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">5.2.0</td><td class="fr-thick" style="width: 5.5454%;">Oct 20, 2022</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; Mini 2.0 Support - Connect to new bluetooth enabled Mini 2.0 Theragun devices for a more customizable experience &#x2022; Bug fixes and improvements</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">5.1.0</td><td class="fr-thick" style="width: 5.5454%;">Oct 18, 2022</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; Introducing TheraMind-enabled Theragun routines - a multi-sensory sound therapy experience that tunes your mind &amp; body &#x2022; Bug fixes and improvements</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">5.0.0</td><td class="fr-thick" style="width: 5.5454%;">Sep 20, 2022</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; Introducing SmartGoggles support: Connect to SmartGoggles, select one of three modes - Focus, SmartRelax or Sleep - and customize vibration, heat &amp; massage settings &#x2022; Introducing TheraMind-enabled SmartGoggles routines - a multi-sensory sound therapy experience that tunes your mind &amp; body &#x2022; TheragunPRO (Generation 5) Support: Connect to new TheragunPRO Generation 5 devices that offer a number of preset routines allowing users to sync their favorite routines to the device for easy access &#x2022; Bug fixes and improvements</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">4.0.3</td><td class="fr-thick" style="width: 5.5454%;">Aug 6, 2022</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; Fixed stability and performance issues</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">4.0.2</td><td class="fr-thick" style="width: 5.5454%;">Jun 14, 2022</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; Fixed stability and performance issues</td></tr><tr><td class="fr-thick" style="width: 4.8156%;">4.0.1</td><td class="fr-thick" style="width: 5.5454%;">May 6, 2022</td><td class="fr-thick" style="width: 89.5886%;">&#x2022; RecoveryAir (Gen 2) Support: Connect to RecoveryAir Gen 2 Devices for a more customizable experience with programmable modes, routine sharing and more &#x2022; Bug fixes and improvements</td></tr></tbody></table>

Therabody App Version History

Agent Knowledge Base

Apps

System Guides

We Value Your Feedback!

July 2024 Announcements

July

August 2024 Announcements

August

Announcements 📢

Serial Number Locations

Introduction & Unboxing Videos

Features & Benefits

Target Audiences & Use Cases

How to Use & Safety Precautions

Helpful Device Links

Product Support

TheraFace PRO

Introduction, Quick Start Guide & Unboxing Videos

TheraFace Mask

Beauty

Theragun Relief

Theragun Sense

Theragun mini

SmartGoggles

RecoveryTherm Cube

RecoveryTherm Back

Wellness

Theragun PRO Plus

How to Use & Safety Precautions copy

Theragun Elite

Theragun Prime

RecoveryAir

Wave Solo

Wave Duo

Wave Roller

Wave Series

TheraCup

RecoveryTherm Knee

RecoveryPulse

PowerDot

Performance

Products

Does Therabody offer Discounts?

What Payment Options does Therabody Offer?

General Questions

Macros

Menu & Views

Customer Profiles

Writing responses

Managing Availability

About Tickets

Snoozing Tickets

Merging Tickets

Internal Notes

Ticket menu

Viewing Ticket History

Ticket Workflow

Agent collision detection

Ticket Fields

Tickets

Identifying Chat Messages

Chat

Gorgias

How to Create an RMA

How to Cancel an Order

How to Check the Status of an Item Fulfillment (IF)

How to Create a Sales Order

How To Identify and Handle 3PL Errors

How to Locate an Order

How to Process a Credit Memo & Refund

Updating Shipment Locations

Tax Exemption Request

How to Confirm an Authorized Retailer

Netsuite

Creating an Ecomm Request (Leadership Only)

Creating an App Issues Request (Leadership Only)

Jira

Accessing eFactory for Order Status and Inventory Check

Amazon Returns Tracker Overview

Managing Returns in Seller Central

Standard Cases

Amazon

Accessing Moduslink Dashboard (Power BI)

Moduslink

FedEx Fulfillment

FedEx.com

FedEx

How to Track Packages via Europaket+

Europaket+

How to Obtain Proof of Delivery

Shipping Carriers

What is the Therabody Return Policy?

What is the Therabody Warranty Policy?

What is the Therabody Price Adjustment Policy?

Students & Teachers Discounts

Affiliate Discounts

Website Discounts

Military & First Responder Discounts

Events Discounts

What Types of Discounts does Therabody Offer?

Pricing & Discounts

Therabody Refurbished Device Insert Letter

Refurbished Devices Return Policy

Refurbished Devices Warranty Policy

Therabody Outlet

Policies

Fraud Management- Best Practices

Handling DCL Return to Sender Cases

United Airlines MileagePlus Partnership

Warehouse Distribution Charts

Distributing Discount Codes

Possible Fraud Ticket Types

Immediate Escalation to Therabody Leadership

Escalation Priority Chart

Advice/Visibility Escalations

Compliance Escalation Process (Therabody Team Only)

Cases Requiring Escalation (Breakdown w/ Examples)

Cases That DO NOT Require Escalation

Managing Customer Injury and Complaint Claim Escalations

Escalations

Upgrade Path Chart for Product Substitutions

How to Process a Warranty Request

Handling Customer Requests for Shipping Address Changes

Return to Sender Requests

How to Create a Return Label (EMEA)

How to Create Return Labels (FedEx.com)

How to Create Return Labels (FedEx Fulfillment)

How to Process a Return Request

Returns

Lost/Stolen Package Assistance Procedure

APO/FPO- Delayed Shipment

Handling Missing Goods Cases

Fulfillment Issues

Order Support

US & CA

EU, UK, ANZ

Lost In Transit: Claim Filing

Retail/Reset Store Escalations

Handling Retail/Reset Store Requests

Warranty (Replacement) Inquiries from Retail/Reset Stores

Return (Refund) Inquiries from Therabody Retail/Reset Stores

Retail/Reset Processes

Process Guides

Prime Day

July 2024

Back to School Sale

ANZ Father's Day Sale

August 2024

Deals & Promotions

Handling Customer Requests to change Billing Address

Order Management

Therabody Limited Warranty

How do I submit a warranty claim?

Thearbody Limited Warranty

What is Therabody's return policy?

How do I start a return?

The returns process after initiation.

How does Therabody define "like new" condition?

How do I start a return for a Therabody in-store purchase?

How do returns work with Affirm?

Return Policy