APO/FPO- Delayed ShipmentUpdated a year ago

Definitions:

• APO: Army Post Office - Military mail delivery service provided by the United States Postal Service (USPS) for sending mail to U.S. military personnel stationed overseas.
• FPO: Fleet Post Office - Military mail delivery service provided by the USPS for sending mail to U.S. Navy and Marine Corps personnel stationed overseas.

1. Check the Shipment's Ship Date:

• Access the system and locate the relevant shipment details using the provided tracking number or order number.
• Verify the ship date of the customer's shipment.

1. Determine the Transit Time:

• If the tracking shows that the shipment is within the 28 business day timeframe, inform the customer about the extended transit time required for deliveries to APO/FPO addresses.
2. 
   
   • Emphasize that shipments to military addresses may take up to 28 business days for delivery due to logistical constraints.

1. Escalate the Delayed Shipment:

• If the tracking information indicates that the shipment has surpassed the 28th business day, submit a claim request to DCL.

1. Offer Alternative Address and Reshipment:

• Inquire with the customer if they have an alternative address (if available) where the shipment can be resent.
• If an alternative address is provided, update the shipping information, and process a reshipment promptly.
• If an alternative address is not available, update the shipping information, and process a reshipment promptly.