Slow or Incomplete ChargingUpdated a year ago

Is the device charging slowly or incompletely?

Yes:

• Possible Root Cause:Adapter issue
  • Suggested Action: Use the original adapter or a known good adapter to charge.
• Possible Root Cause:Adapter power is too low
  • Suggested Action: For USB type, suggest using a high-power adapter to charge.
• Possible Root Cause:The device itself is faulty
  • Suggested Action: If within warranty, begin the replacement process.

No: The device is charging properly.

For steps on how to complete a warranty replacement, click here.