Rattling NoiseUpdated a year ago

Is there internal noise or obvious noise when the device is working?

• Yes:
  • Possible Root Cause:Loose piece inside
    • Suggested Action: If within warranty, begin the replacement process.
  • Possible Root Cause:Motor noise
    • Suggested Action: If within warranty, begin the replacement process.
• No:
  • Proceed to the next question.

Is the device louder than the specification?

• Yes:
  • Possible Root Cause:No obvious noise, but customer feels the sound is loud
    • Suggested Action: It is normal; this sound is from the design itself and cannot be eliminated.

For steps on how to complete a warranty replacement, click here.