Mechanical IssuesUpdated a year ago

Is there a mechanical issue with the device?

Yes:

• Possible Root Cause:Damaged charging port, cracked housing, piston, or shaft
  • Suggested Action: Ensure customers use the original charging wire for charging.
• Possible Root Cause:Impact damage from abuse or dropping
  • Suggested Action: Inform customers to avoid excessive force, abusive use, and dropping the device from high positions.
• Possible Root Cause:The device itself is faulty
  • Suggested Action: If within warranty, begin the replacement process.

Is there damage to the attachment?

Yes:

• Possible Root Cause:The attachment has significant abrasion and damage
  • Suggested Action: Recommend customers use slight force and low speed.
• Possible Root Cause:Oil leaking from the device
  • Suggested Action: Instruct customers to clean the oil and avoid applying too much oil on the push rod.

For steps on how to complete a warranty replacement, click here.