Mechanical IssuesUpdated a year ago

·  Damage Charging Port

• Possible Root Cause: Customers use another charging wire for charging.
• Suggested Action: Use the original charging wire for charging.

·  Adjustment Strap Issue

• Possible Root Cause: The strap is either too tight or too loose.
• Suggested Action: Adjust the strap length according to the customer's proper dimensions; avoid making it excessively tight or loose.

·  The Device Cannot Fold

• Possible Root Cause: There is a problem with the device.
• Suggested Action: If within warranty, initiate the replacement process.

·  Contamination and Dirt on the Front Face

• Possible Root Cause: User issue.
• Suggested Action: Remind customers to use on clean skin to avoid contamination.

For steps on how to complete a warranty replacement, click here.