How to Check the Status of an Item Fulfillment (IF)Updated a year ago

Overview

This article provides step-by-step instructions to help agents efficiently check the status of an Item Fulfillment within NetSuite.

Step 1: Locate and Open the Sales Order

1. Search for the Sales Order:
   • Use the search bar to find the Sales Order associated with the Item Fulfillment you want to check.
   • Select the Sales Order from the search results to open it.

Step 2: Scroll to the Sales Order Sublist

1. Access Additional Options:
   • Scroll down to the bottom of the Sales Order page.
   • Find and select the 'Related Records' option to view more details.

Step 3: Review Available Records

1. Find Item Fulfillment Records:
   • Look for the Item Fulfillment records listed in the 'Related Records' section.
   • These records are linked to the Sales Order.

Step 4: Click on the Found Item Fulfillment

1. View Detailed Information:
   • Click on the relevant Item Fulfillment entry.
   • This will open a detailed view of the Item Fulfillment.

Note:

• Common statuses for Item Fulfillment include "Picked," "Packed," or "Shipped."

Item Fulfillment Status Breakdown

Understanding the status of an Item Fulfillment is crucial for efficient order management. Below is a detailed breakdown of common statuses:

1. Picked -The items have been picked from the inventory but are not yet packed..

2. Packed- The items have been picked and packed, ready for shipment.

3. Shipped- Tracking has been generated and items are considered to be shipped to the customer.