Agent Knowledge Base

User ManualsUse When: Customers request user manuals for their PowerDot<ul><li>Link: <a href="https://www.therabody.com/on/demandware.static/-/Library-Sites-TheragunSharedLibrary/default/dw00245b3c/pdf/G6PROPlus_UserManual.pdf" rel="noopener noreferrer" target="_blank">&#xA0;</a><a href="https://www.therabody.com/us/en-us/powerdot-user-manuals/" target="_blank" rel="noopener noreferrer"></a><a href="https://www.therabody.com/on/demandware.static/-/Library-Sites-TheragunSharedLibrary/default/dw00245b3c/pdf/G6PROPlus_UserManual.pdf" rel="noopener noreferrer" target="_blank">User Manual</a>s</li></ul>

User Manuals. Use When: Customers request user manuals for their PowerDot

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TheraFace PRO

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Does Therabody offer Discounts?

What Payment Options does Therabody Offer?

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Updating Shipment Locations

Tax Exemption Request

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Jira

Accessing eFactory for Order Status and Inventory Check

Amazon Returns Tracker Overview

Managing Returns in Seller Central

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Accessing Moduslink Dashboard (Power BI)

Moduslink

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Escalation Priority Chart

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Compliance Escalation Process (Therabody Team Only)

Cases Requiring Escalation (Breakdown w/ Examples)

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Upgrade Path Chart for Product Substitutions

How to Process a Warranty Request

Handling Customer Requests for Shipping Address Changes

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How to Create a Return Label (EMEA)

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Therabody Limited Warranty

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Thearbody Limited Warranty

What is Therabody's return policy?

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Return Policy

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