Agent Knowledge Base

User ManualsUse When: Customers request user manuals for their TheraFace PRO.<ul><li>Link: <a href="https://www.therabody.com/on/demandware.static/-/Library-Sites-TheragunSharedLibrary/default/dw0df62ec3/pdf/TheraFace-PRO-User-Manual-US.pdf" rel="noopener noreferrer" target="_blank">&#xA0;User Manual</a></li></ul>

User Manuals. Use When: Customers request user manuals for their TheraFace PRO.

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Introduction & Unboxing Videos

Features & Benefits

Target Audiences & Use Cases

How to Use & Safety Precautions

Product Support

Introduction, Quick Start Guide & Unboxing Videos

TheraFace Mask

Theragun Relief

Theragun Sense

Theragun mini

SmartGoggles

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Wellness

Theragun PRO Plus

How to Use & Safety Precautions copy

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Does Therabody offer Discounts?

What Payment Options does Therabody Offer?

General Questions

Macros

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Customer Profiles

Writing responses

Managing Availability

About Tickets

Snoozing Tickets

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Internal Notes

Ticket menu

Viewing Ticket History

Ticket Workflow

Agent collision detection

Ticket Fields

Tickets

Identifying Chat Messages

Chat

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How to Create an RMA

How to Cancel an Order

How to Check the Status of an Item Fulfillment (IF)

How to Create a Sales Order

How To Identify and Handle 3PL Errors

How to Locate an Order

How to Process a Credit Memo & Refund

Updating Shipment Locations

Tax Exemption Request

How to Confirm an Authorized Retailer

Netsuite

Creating an Ecomm Request (Leadership Only)

Creating an App Issues Request (Leadership Only)

Jira

Accessing eFactory for Order Status and Inventory Check

Amazon Returns Tracker Overview

Managing Returns in Seller Central

Standard Cases

Amazon

Accessing Moduslink Dashboard (Power BI)

Moduslink

FedEx Fulfillment

FedEx.com

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Europaket+

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PowerDot App Version History

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What is the Therabody Return Policy?

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What is the Therabody Price Adjustment Policy?

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What Types of Discounts does Therabody Offer?

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Therabody Refurbished Device Insert Letter

Refurbished Devices Return Policy

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Therabody Outlet

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Fraud Management- Best Practices

Handling DCL Return to Sender Cases

United Airlines MileagePlus Partnership

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Distributing Discount Codes

Possible Fraud Ticket Types

Immediate Escalation to Therabody Leadership

Escalation Priority Chart

Advice/Visibility Escalations

Compliance Escalation Process (Therabody Team Only)

Cases Requiring Escalation (Breakdown w/ Examples)

Cases That DO NOT Require Escalation

Managing Customer Injury and Complaint Claim Escalations

Escalations

Upgrade Path Chart for Product Substitutions

How to Process a Warranty Request

Handling Customer Requests for Shipping Address Changes

Return to Sender Requests

How to Create a Return Label (EMEA)

How to Create Return Labels (FedEx.com)

How to Create Return Labels (FedEx Fulfillment)

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Lost/Stolen Package Assistance Procedure

APO/FPO- Delayed Shipment

Handling Missing Goods Cases

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July 2024

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August 2024

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Handling Customer Requests to change Billing Address

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Therabody Limited Warranty

How do I submit a warranty claim?

Thearbody Limited Warranty

What is Therabody's return policy?

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The returns process after initiation.

How does Therabody define "like new" condition?

How do I start a return for a Therabody in-store purchase?

How do returns work with Affirm?

Return Policy

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