Agent Knowledge Base

User ManualsUse When: Customers request user manuals for their TheraFace PRO.<ul><li>Link: <a href="https://www.therabody.com/on/demandware.static/-/Library-Sites-TheragunSharedLibrary/default/dw0df62ec3/pdf/TheraFace-PRO-User-Manual-US.pdf" rel="noopener noreferrer" target="_blank">&#xA0;User Manual</a></li></ul>

User Manuals. Use When: Customers request user manuals for their TheraFace PRO.

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Introduction & Unboxing Videos

Features & Benefits

Target Audiences & Use Cases

How to Use & Safety Precautions

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Introduction, Quick Start Guide & Unboxing Videos

TheraFace Mask

Theragun Relief

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Wellness

Theragun PRO Plus

How to Use & Safety Precautions copy

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Does Therabody offer Discounts?

What Payment Options does Therabody Offer?

General Questions

Macros

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Writing responses

Managing Availability

About Tickets

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Ticket menu

Viewing Ticket History

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Agent collision detection

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How to Create an RMA

How to Cancel an Order

How to Check the Status of an Item Fulfillment (IF)

How to Create a Sales Order

How To Identify and Handle 3PL Errors

How to Locate an Order

How to Process a Credit Memo & Refund

Updating Shipment Locations

Tax Exemption Request

How to Confirm an Authorized Retailer

Netsuite

Creating an Ecomm Request (Leadership Only)

Creating an App Issues Request (Leadership Only)

Jira

Accessing eFactory for Order Status and Inventory Check

Amazon Returns Tracker Overview

Managing Returns in Seller Central

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Amazon

Accessing Moduslink Dashboard (Power BI)

Moduslink

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FedEx.com

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PowerDot App Version History

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What is the Therabody Return Policy?

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Therabody Refurbished Device Insert Letter

Refurbished Devices Return Policy

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Fraud Management- Best Practices

Handling DCL Return to Sender Cases

United Airlines MileagePlus Partnership

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Possible Fraud Ticket Types

Immediate Escalation to Therabody Leadership

Escalation Priority Chart

Advice/Visibility Escalations

Compliance Escalation Process (Therabody Team Only)

Cases Requiring Escalation (Breakdown w/ Examples)

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Managing Customer Injury and Complaint Claim Escalations

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Upgrade Path Chart for Product Substitutions

How to Process a Warranty Request

Handling Customer Requests for Shipping Address Changes

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How to Create a Return Label (EMEA)

How to Create Return Labels (FedEx.com)

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July 2024

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Therabody Limited Warranty

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Thearbody Limited Warranty

What is Therabody's return policy?

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The returns process after initiation.

How does Therabody define "like new" condition?

How do I start a return for a Therabody in-store purchase?

How do returns work with Affirm?

Return Policy

Helpful Device LinksUpdated 8 months ago