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User ManualsUse When: Customers request user manuals for their Recovery Therm Cube<ul><li>Link: <a href="https://www.therabody.com/on/demandware.static/-/Library-Sites-TheragunSharedLibrary/default/dwcab89ca2/pdf/RecoveryTherm_Cube_UserManual.pdf" rel="noopener noreferrer" target="_blank">&#xA0;User Manual</a></li></ul> &#xA0;

User Manuals. Use When: Customers request user manuals for their Recovery Therm Cube

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Introduction & Unboxing Videos

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TheraFace PRO

Introduction, Quick Start Guide & Unboxing Videos

TheraFace Mask

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How to Use & Safety Precautions copy

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Does Therabody offer Discounts?

What Payment Options does Therabody Offer?

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Writing responses

Managing Availability

About Tickets

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Viewing Ticket History

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How to Create an RMA

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How to Check the Status of an Item Fulfillment (IF)

How to Create a Sales Order

How To Identify and Handle 3PL Errors

How to Locate an Order

How to Process a Credit Memo & Refund

Updating Shipment Locations

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Creating an Ecomm Request (Leadership Only)

Creating an App Issues Request (Leadership Only)

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Accessing eFactory for Order Status and Inventory Check

Amazon Returns Tracker Overview

Managing Returns in Seller Central

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Accessing Moduslink Dashboard (Power BI)

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PowerDot App Version History

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Therabody Refurbished Device Insert Letter

Refurbished Devices Return Policy

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Therabody Outlet

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Fraud Management- Best Practices

Handling DCL Return to Sender Cases

United Airlines MileagePlus Partnership

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Immediate Escalation to Therabody Leadership

Escalation Priority Chart

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Compliance Escalation Process (Therabody Team Only)

Cases Requiring Escalation (Breakdown w/ Examples)

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Managing Customer Injury and Complaint Claim Escalations

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Upgrade Path Chart for Product Substitutions

How to Process a Warranty Request

Handling Customer Requests for Shipping Address Changes

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How to Create a Return Label (EMEA)

How to Create Return Labels (FedEx.com)

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July 2024

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Therabody Limited Warranty

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Thearbody Limited Warranty

What is Therabody's return policy?

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The returns process after initiation.

How does Therabody define "like new" condition?

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How do returns work with Affirm?

Return Policy

Helpful Device LinksUpdated 8 months ago