Heart Rate Sensor IssueUpdated a year ago

1. Is the HR sensor not working?

• Yes:
  • Possible Root Cause: Test method issue, sensor not touching skin well
    • Suggested Action: Refer to manual, ensure sensor contacts skin properly.
  • Possible Root Cause: Device issue
    • Suggested Action: If within warranty, begin the replacement process.

For steps on how to complete a warranty replacement, click here.