Device Not ChargingUpdated a year ago

Is the Charging LED lighting up?

No:

• Possible Root Cause: Power adapter/cable issue
  Suggested Action: Use another good adapter/cable to try.
• Possible Root Cause: Adapter not connected well
  Suggested Action: Ensure the adapter and charging wire are well connected.
• Possible Root Cause: The device does not work
  Suggested Action: If within warranty, begin the replacement process.

Yes:

Proceed to the next question.

Is the device charging?

No:

• Possible Root Cause: Power adapter/cable issue
  Suggested Action: Use another good adapter/cable to try.
• Possible Root Cause: The device protects itself, and charging time is not enough
  Suggested Action: Charge the device for longer (recommend 1 hour).
• Possible Root Cause: Device issue
  Suggested Action: If within warranty, begin the replacement process.

For steps on how to complete a warranty replacement, click here.