Creating an App Issues Request (Leadership Only)Updated a year ago

To submit app-related issues, please use our designated platform for reporting app problems. You can access the request form using the following link: App Issue Request Form.

The new form will cater to various types of issue requests, including but not limited to:

• Requesting help with app email or passwords
• Reporting an app issue

When making submissions, ensure to follow the prompts accordingly and provide as much information as possible. This will assist our app developers in recreating the issue or making necessary updates.

To protect customer privacy and data, please include only relevant information necessary to address the issue. Avoid sharing any sensitive or unnecessary information when submitting the form.

Kindly note that the resolution time for these issues may vary based on complexity. All submitted issues will be addressed and resolved within 24-72 hours.
 

This new procedure aims to centralize and streamline our issue tracking, enabling us to provide more efficient support to our customers. By utilizing this form, we will have a better overview of all ongoing issues, making it easier to prioritize and resolve them promptly