Can't Power OnUpdated a year ago

1. Is the Charging LED lighting up?

• No:
  • Possible Root Cause: Power adapter/cable issue
    • Suggested Action: Use another good adapter/cable to try.
  • Possible Root Cause: Adapter not connected well
    • Suggested Action: Ensure the adapter and charging wire are well connected.
  • Possible Root Cause: The device does not work
    • Suggested Action: If within warranty, begin the replacement process.
• Yes:
  • Proceed to the next question.

2. Is the device charging?

• No:
  • Possible Root Cause: Power adapter/cable issue
    • Suggested Action: Use another good adapter/cable to try.
  • Possible Root Cause: The device protects and charging time not enough
    • Suggested Action: Charge the device for longer (recommend 1 hour).
  • Possible Root Cause: Device issue
    • Suggested Action:If within warranty, begin the replacement process.

For steps on how to complete a warranty replacement, click here.