Battery Runs Out QuicklyUpdated a year ago

1. Is the run time shorter than advertised?

• Yes:
  • Possible Root Cause: Charging time is not enough, device not fully charged
    • Suggested Action: Charge the device for a longer time (recommend 1 hour).
  • Possible Root Cause: Device issue
    • Suggested Action: If within warranty, begin the replacement process.

Slow Charging or Incomplete Charging

1. Is the charging time very long and still not fully charged?

• Yes:
  • Possible Root Cause: Adapter issue
    • Suggested Action: Use original or known good adapter to charge.
  • Possible Root Cause: Adapter power too low (for USB type)
    • Suggested Action: Use high-power adapter to charge (for USB type).
  • Possible Root Cause: Device issue
    • Suggested Action: If within warranty, begin the replacement process.

For steps on how to complete a warranty replacement, click here.